EXPLAINING EMPLOYEES JOB PERFORMANCE: THE ROLE OF ERCAN AIRPORT SERVICE WORKERS
Keywords:
Job Performance, Public Service, Civil Workers, Ercan International AirportAbstract
This study aims to analyze the determinants for employee performance in Ercan International Airport (Northern Cyprus). The study investigated existing literature and theory in order to initially construct a conceptual framework of factors affecting job performance among the group of service workers through conducting focus group panel interviews. The results of the study revealed that improving governance, the use of new concepts and technology management (New Public Management) have largely associates with the use of indicators of efficiency and effectiveness and public service motivation (PSM) have direct effects toward job performance.