FELIKS PRASEPTA S. SURBAKTI, CHRISTINE NATALIA, MM.WAHYUNI INDERAWATI, RONALD SUKWADI. BUSINESS PROCESS AND QUALITY MANAGEMENT IN HIGHER EDUCATION INSTITUTIONS. International Journal of Research Science and Management, [S. l.], v. 1, n. 3, p. 8–14, 2014. Disponível em: http://ijrsm.com/index.php/journal-ijrsm/article/view/683. Acesso em: 23 dec. 2024.