Feliks Prasepta S. Surbakti, Christine Natalia, MM.Wahyuni Inderawati, Ronald Sukwadi. BUSINESS PROCESS AND QUALITY MANAGEMENT IN HIGHER EDUCATION INSTITUTIONS. IJRSM [Internet]. 2014 Aug. 30 [cited 2025 Apr. 6];1(3):8-14. Available from: http://ijrsm.com/index.php/journal-ijrsm/article/view/683